Support
Contact Us
If you need help with Ripple or have any questions, please don't hesitate to reach out. We're happy to help!
Email us at:
support@walnutplay.comHelpful Information
When contacting support, please include:
- Your device model
- iOS version
- App version
- A clear description of the issue
- Steps to reproduce the problem (if applicable)
- Screenshots (if relevant)
Common Questions
How do I share my Ripple Space?
Open your Ripple Space in the app, tap the share button, and send the link to whoever you'd like to share with. Anyone with the link can subscribe.
Why isn't my widget updating?
Ripple widgets update on the system background schedule, not in real time. iOS controls refresh timing to preserve battery life. If a widget seems stale, try long-pressing it and tapping "Edit Widget" to prompt a refresh.
Can subscribers reply to my content?
No. Ripple is intentionally one-directional. Subscribers see your latest Status and Note, but there are no replies, reactions, or read receipts by design.
Is my data private?
Ripple stores content through Apple's iCloud / CloudKit. The developer has no access to your data. Only people you share your Space link with can see your published content.